Frequently asked questions
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We value all customer feedback and love hearing from our customers. Your opinion matters to us and if you would like to offer your comments or suggestions for improvement, we would be only too happy to listen to them.
Please take a look at our frequently asked questions (FAQ) section first for questions or problems regarding our website, your shipment, your return or refund.
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Please fill in the form below to contact our customer service team. Please allow two business days for our customer service team to respond to you.
Our customer service in US is closed during weekends and on the following days in 2026:
Thursday, January 1st – New Year’s Day
Monday, January 19th – Martin Luther King Day
Monday, February 16th – Presidents’ Day
Monday, May 25th – Memorial Day
Friday, June 19th – Juneteenth
Friday, July 3rd – Independence Day
Monday, September 7th – Labor Day
Thursday, November 26th – Thanksgiving Day
Friday, November 27th – Day after Thanksgiving
Thursday, December 24th – Christmas Eve Day
Friday, December 25th – Christmas Day